KaddieIQ Support

How KaddieIQ support works

Every request you send here becomes a tracked ticket. You fill in the form, we email you a six-digit code to confirm the address is yours, and once you enter it your message reaches the KaddieIQ team with a reference number you can quote in any follow-up. The verification step exists to keep the queue free of spam so that real questions get answered faster — it takes about thirty seconds.

We answer questions about KaddieIQ BallFIT, account access, billing, privacy and data requests, bugs, and feature suggestions. If you are reporting something that went wrong, the single most useful thing you can include is what you expected to happen and what happened instead, along with the device and browser you were using.

Before you contact us

Many questions are answered faster by the written material we already publish:

• The KaddieIQ Guide — how the platform works, how to get set up, and how to read what it gives you back.
• BallFIT — what brand-agnostic golf ball fitting is and what it will ask you for.
• Golf Intelligence — the evidence and reasoning behind our recommendations.

If none of those cover it, use the form above and we will pick it up.

Frequently asked questions

How quickly will I get a reply?

We aim to respond to every verified ticket within two working days. Billing and account access issues are prioritised, because they stop you using the product. You will receive a confirmation email with your reference number as soon as your ticket is submitted.

Why do I have to verify my email address?

Verification confirms that the address belongs to you before the ticket is created. It keeps automated spam out of the support queue, which means genuine questions are answered faster, and it guarantees our reply reaches an inbox you actually read.

My verification code has not arrived. What should I do?

Check your spam or junk folder first, as the code often lands there on the first message from a new sender. The code is valid for fifteen minutes, and you can request a new one using the resend link. If nothing arrives after two attempts, email support@kaddieiq.com directly and we will create the ticket manually.

Where can I find help before contacting support?

The KaddieIQ Guide at kaddieiq.com/guide covers setup, how the platform works and how to interpret its recommendations. The Golf Intelligence articles cover the reasoning behind ball fitting and course strategy in more depth.

Can I ask about billing, refunds or cancelling?

Yes. Choose Billing and Payments as the category and include the email address associated with the account. Please do not send full card numbers or bank details through this form, or in any email — we will never ask you for them.

How do I request a copy of my data or ask for it to be deleted?

Choose Data or Privacy Question as the category and tell us what you need. KaddieIQ Ltd stores only the minimum information required to operate the service, and you can request deletion at any time.

Is KaddieIQ support available outside the UK?

Yes. KaddieIQ Ltd is registered in England and Wales, but support is handled by email, so you can contact us from anywhere. Replies are sent during UK working hours.